Game screen corrupted C212

[Jim Jay "JJG" Gregory]

Hi All,

Sorry to bother you guys but I loaded up AWS today and the client updated everything to version C212.

When the game screen loaded I found what could best be described as a bit of a mess, movement was very jerky
and the game screen was corrupted (please see attached image).

I have tried reloading the game a few times but still get the same results.

Any help with this would be greatly appreciated

[dale "dalewj" ofj]

did you try to reset your graphic levels?  looks liek it set you to the lowest level.

[Jim Jay "JJG" Gregory]

Hi Dale thanks for  your reply

Yes I tried changing the graphics settings but half the option buttons don't seem to work.

[AW "Dr.Butler" SSB Officer]

Hi All,

Sorry to bother you guys but I loaded up AWS today and the client updated everything to version C212.

When the game screen loaded I found what could best be described as a bit of a mess, movement was very jerky
and the game screen was corrupted (please see attached image).

I have tried reloading the game a few times but still get the same results.

Any help with this would be greatly appreciated

This could be from the corrupted installation.
And we have just released an updated installer (this new installer will perform some additional tasks in order to provide a correct installation).
Please download a new Lite or Full installer from our download page and re-install the AfterWorld.

[Jim Jay "JJG" Gregory]

This could be from the corrupted installation.
And we have just released an updated installer (this new installer will perform some additional tasks in order to provide a correct installation).
Please download a new Lite or Full installer from our download page and re-install the AfterWorld.

Hi Dr.Butler,
Thank you for your response,

Ok I downloaded the lite installer and the actual file I downloaded was [AfterWorld_Survival_Installer_C200_Lite.exe] after running that,
(it took a while), it updated everything to C212, after the installer repacked several files during the installation I now had a brand new copy of AWS
(I uninstalled the last version), I launched the game and got basically the same result(please see attached image),
so things seem to be back to square one, any further advice on this would be greatly appreciated

edit ... I noticed that you have now added the full installer since my original post, so I will try that and report back

Thanks again for your help and advice

JJG(Jon)

[AW "Dr.Butler" SSB Officer]

If you still experience the same problem (after trying out the C212 Full installer), please post a new ticked to helpdesk and attach your "cache" files (to be found in My Documents/AfterWorld Survival/Cache, archive/zip whole folder).

[Jim Jay "JJG" Gregory]

Hi Dr.Butler,

Thank you again for your quick response,

I think that I will also download the  C212 Full installer to my laptop as well and see if it works on there, as the laptop is brand new it may be slightly higher spec than my desktop machine which is about a year old, thankfully, I have a fairly respectable download speed here in the UK (60Mb/sec) so it shouldn't take too long

I am not sure how to raise a ticket, can I do it from within this forum?

p.s. I have also noticed that AWS is installed to "C:\Users\Jon\AppData\Local\AfterWorld Survival\" in Windows 8 is this correct?

[dale "dalewj" ofj]

you will notice a part of the forum called HELPDESK.   click in t here to open a ticket

[AW "Dr.Butler" SSB Officer]

Hi Dr.Butler,

Thank you again for your quick response,

I think that I will also download the  C212 Full installer to my laptop as well and see if it works on there, as the laptop is brand new it may be slightly higher spec than my desktop machine which is about a year old, thankfully, I have a fairly respectable download speed here in the UK (60Mb/sec) so it shouldn't take too long

I am not sure how to raise a ticket, can I do it from within this forum?

p.s. I have also noticed that AWS is installed to "C:\Users\Jon\AppData\Local\AfterWorld Survival\" in Windows 8 is this correct?

As Dale mentions, here is a separate forum for called "Helpdesk".

As of the path, this is a default one. If you have enough spare space on your C: drive, there are should be no problems.

[Jim Jay "JJG" Gregory]

As Dale mentions, here is a separate forum for called "Helpdesk".

As of the path, this is a default one. If you have enough spare space on your C: drive, there are should be no problems.

Hi again Dr.Butler,

Ok it looks like it is a graphics problem, after downloading the Full C212 Installer on both machines, I have attached the results after installation (please see attached files), on the Desktop Machine it is the same corrupted game screen view, on the Laptop Machine it loads ok but I get a framerate of around 5 fps
(both machines were set to "Windowed, 1280 x 720, Minimum graphics settings").

I can include a full spec breakdown of both machines if you need them.

Oh, forgot to mention, both machines are running Direct X 11.00

JJG(Jon)

[Jarod "Brickwit" McBrickerton]

Unless I am forgetting something the Minimum setting is still bugged. Try setting Quality to Low instead, then close the game and re-open it, then verify that it is still Low and try logging in again. Sometimes higher settings work better for some hardware so if Low doesn't work repeat the process with Medium and High.

[Jim Jay "JJG" Gregory]

Hi Brickwit,

Thanks for your reply,

I did try changing the settings to low and medium and the game screen came up fine on my desktop machine
but at a very low fps(around 6 or 7) there did seem to be some missing textures however (please see attached image)

not sure if it is a work in progress or an error

JJG(Jon)

[AW "Dr.Butler" SSB Officer]

We need the cache files in order to find out what is the problem. Sorry, without those we can't provide any support.

[Jim Jay "JJG" Gregory]

Hi Dr.Butler

Ok, as requested, I have opened a ticket and attached both Cache files  for my Desktop and Laptop
systems

JJG(Jon)