AfterWorld Survival Forum

Officials => Tech Forum => Topic started by: Gebeleizis "Hultaan" Kapnobatai on December 19, 2012, 10:56:00 pm

Title: impossible to play
Post by: Gebeleizis "Hultaan" Kapnobatai on December 19, 2012, 10:56:00 pm
i dont know for others but for me is impossible to play the game atm, i get this stupid freeze on screen and nothing moves, after i Ctr+Alt+Del  the client method i m unable to log in at all, i need tro try at least 4-5 times ( annoying tbh and mood eater ), ofcourse after i finaly manage to get in i get a hell of an image who put me again in Ctr+Alt+Del stage

once i was under the floor inside outpost/stor  used 2 clones just to find nothing, and i ont know from what reason after few hours i finaly get bach to game
Title: Re: impossible to play
Post by: Event "Janе" Horizon on December 19, 2012, 11:40:36 pm
i dont know for others but for me is impossible to play the game atm, i get this stupid freeze on screen and nothing moves, after i Ctr+Alt+Del  the client method i m unable to log in at all, i need tro try at least 4-5 times ( annoying tbh and mood eater ), ofcourse after i finaly manage to get in i get a hell of an image who put me again in Ctr+Alt+Del stage

once i was under the floor inside outpost/stor  used 2 clones just to find nothing, and i ont know from what reason after few hours i finaly get bach to game
Had the same issue a few times.


Client Crash


If the Client Crashes ... the server does not seem to realise that you are not logged on for a while (about a minute).
If you immediately log back on after the crash - you get the "connecting" message and nothing else.


Suggestion: In Alpha - we got an "already logged on" message. I believe this is needed in Survival too.


Positioned under outpost


I have found that reviving often does not help ... I end up with the Travebot under the outpost instead of the Clone.
What I have found that works is to find a spot where you (more or less) at floor level. I usually find a spot near the door that puts be near that level. Then re-logging brings the outpost back into view.
Title: Re: impossible to play
Post by: Hugo "Lossehelin" Santos on December 20, 2012, 07:45:21 pm
survival has the " you are already logged in message". But the other issues you have been finding hultaan have happened to me in the first week of survival. Luckly they have stopped, except the occasional crashes and lost connections bug.
Title: Re: impossible to play
Post by: Gebeleizis "Hultaan" Kapnobatai on December 20, 2012, 08:23:16 pm
well my friend, the point is those crashes r soo often that i m more to not play than to try , i understand AWA was for some of us a reason to chat make jokes about one another, and this AWS is far away from that point, fisrt of all the game client has to be strongly stable and a feature like "Christmas Tree" is necessary to keep players onlyne,
also i bet more of those who r in Sar/NU r for this Tree , and if this tree was not there many of us would not have played, is too much for someone to try 3-4-5 times in a row to log in and to find out that in 30 mins will be a next crash, at least is for me this way...
Title: Re: impossible to play
Post by: Zaelkaer "Allfather" Vampyre on December 20, 2012, 08:36:18 pm
Why not just give it a break, come back in a week, or a month, or so on. eventually the problems will be fixed, its just a matter of time. I don't see it as a reason to quit though. I was not here last christmas though, what is a christmas tree?
Title: Re: impossible to play
Post by: Gebeleizis "Hultaan" Kapnobatai on December 20, 2012, 08:56:32 pm
lol is not a Christmas Tree ...as a kind of " Christmas Tree" and i quote this , are the UL Trees the Firwood and is not about break is about first thing first, and i know will be fixed , but the "when" is the question, many of the playersbase r working irl and those days r for relaxing , and we have time , was my point about first things first, ofcourse may be wrong about it
Title: Re: impossible to play
Post by: Serenity "SerenityFireFly" FireFly on December 20, 2012, 09:25:03 pm
me and cuey both experience crashes  they range from every 30 mins to 90mins, tried to log in three times now and have connecting please wait after 5 mins of waiting i logged off to try log again and keep getting stuck any chance there an be a reboot also if theres only so many people allowed on server at a time can you up the amount so everyone can play.
Title: Re: impossible to play
Post by: Hugo "Lossehelin" Santos on December 22, 2012, 03:38:41 pm
at the moment it is impossible for me to play the game. I logged in at around 13h but the game crashed and since then it is impossible for me to login as the game is always crashing when the world starts to appear. I lost track on how many times i tried to login.  Might be a temporary thing today, i hope.

Anyway, it would be great if the game created a log of the crashes so thatwe could read the output.
Title: Re: impossible to play
Post by: Gebeleizis "Hultaan" Kapnobatai on December 23, 2012, 02:42:01 pm
i m in this situation again, i get this blue enviroment each time i log in and after each crashes, i used clones for reseting and it seems is working after i Ctr+D, but i m notwilling to destroy the clones i have just to reset a bug i could use this way 20 clones/ day at this crashes rate i have now, it seems the crashes r now inside buildings no matter what building


i managed to get out on blind walk, this is what i get outside
Title: Re: impossible to play
Post by: AW "Dr.Butler" SSB Officer on December 23, 2012, 03:03:28 pm
For those, who is still getting crashes:
You can send us your "cache" files for investigation (found in "My Documents\AfterWorld Survival\Cache folder).
Archive/zip the cache folder and send it to support or as attachment here.
Title: Re: impossible to play
Post by: oOoOo "Mantra" oOoOo on December 23, 2012, 05:05:58 pm
i m in this situation again, i get this blue enviroment each time i log in and after each crashes, i used clones for reseting and it seems is working after i Ctr+D, but i m notwilling to destroy the clones i have just to reset a bug i could use this way 20 clones/ day at this crashes rate i have now, it seems the crashes r now inside buildings no matter what building


i managed to get out on blind walk, this is what i get outside

I had similar picture when switched the lightning effects from advanced to simple. If you have set this to simple then switch it back to advanced and relog.
Title: Re: impossible to play
Post by: Gebeleizis "Hultaan" Kapnobatai on December 24, 2012, 12:29:00 am
again same situation after another crash, this time i switched for each video option from minimum to hight , same blue image
Title: Re: impossible to play
Post by: Event "Janе" Horizon on December 24, 2012, 01:06:16 am
Have you done a post with the Cache files attached (so Dedicated Logic can see if they can solve your issue)?
Title: Re: impossible to play
Post by: Gebeleizis "Hultaan" Kapnobatai on December 24, 2012, 05:28:15 am
Have you done a post with the Cache files attached (so Dedicated Logic can see if they can solve your issue)?

ofc i did
Title: Re: impossible to play
Post by: Dr. "Papaille" FFF on December 24, 2012, 07:18:09 am
i have the same issu sometimes...& and i miss you post.
https://my.afterworld.deelogic.net/survival/index.php/topic,835.0.html
Title: Re: impossible to play
Post by: AW "Dr.Butler" SSB Officer on December 26, 2012, 10:46:56 am
@All who have problems: We have checked your cache files you have sent to us, and we have found that you have exactly same issue.

The problem is with the "Minimum" settings, it simply doesn't work as intended.
For some it works, but for others - doesn't. This is a thing for us to find out what causing this. Issue is logged and will be investigated.

You should be able to get in after doing following:
0. Be sure you don't have AW running
1. Delete the contents of the "Cache" folder
2. Launch AfterWorld
3. At login screen click on "Options" and select "Low" quality settings in "Video" section
4. Press "Apply", "Close" and quit from the AfterWorld without logging in.
5. Restart AW and double-check that you have "Low" settions via Options panel.
5. Try to get into the game.

Post your results here. If you still have problems - send your cache folder back to us again, so we can look what can be wrong now.

P.S. Additionally, check that you have latest drivers for your video card, if not - download new ones and install.
Title: Re: impossible to play
Post by: Gebeleizis "Hultaan" Kapnobatai on December 26, 2012, 03:15:52 pm
tnx allot Dr.Butler,

for now i didnt experienced this issue again, i remember once i runned low and happend, but not lately, if something comes around i will send new caches

cheers
Title: Re: impossible to play
Post by: Geko "Jeck" Abdulla on December 26, 2012, 06:08:09 pm
i've tried the instruction u gave but i cannot even see the login screen, i can see only the borders of it and then everything disappear. i was sent to this post by your support staff after sending the cache file. is there any hope i will be able to play it again?
Title: Re: impossible to play
Post by: Jarod "Brickwit" McBrickerton on December 26, 2012, 08:09:03 pm
i've tried the instruction u gave but i cannot even see the login screen, i can see only the borders of it and then everything disappear. i was sent to this post by your support staff after sending the cache file. is there any hope i will be able to play it again?
You're saying that the game window is basically blank as soon as it opens? Do you see the AfterWorld logo (below) before the game window opens?
Title: Re: impossible to play
Post by: Geko "Jeck" Abdulla on December 26, 2012, 08:48:32 pm
yes, i see this logo and then only the boreder of the window (without seeing the blank in it, i mean i can still see the desktop in the center) before it disappear (it last something like half a second)
Title: Re: impossible to play
Post by: AW "Dr.Butler" SSB Officer on December 26, 2012, 09:10:52 pm
i've tried the instruction u gave but i cannot even see the login screen, i can see only the borders of it and then everything disappear. i was sent to this post by your support staff after sending the cache file. is there any hope i will be able to play it again?
1. Go to the "My Documents\AfterWorld Survival\Cache" folder and remove all files which are there.
2. Launch the AfterWorld Survival
If it fails, close the game, open the "Cache" folder, archive/zip all files there and send to support as attachment. After we have at least those files we can move forward on resolving your issue.