Anyone noticed there is now a Helpdesk function in the forum now :)

[Event "Janе" Horizon]

It looks good and you can track the progress of issues (cool!).
My guess is that we raise bugs here in the Tech forum and raise personal player issues in the Helpdesk.
(Personal player issues = problems impacting only the player - e.g. lost items, account issues etc).

[Zaelkaer "Allfather" Vampyre]

I think people fear the unknown. like um. what is it exactly, how do you use it, what is it for, so on, people like me need some instructions, its not quite self explanatory (everything that is new needs to be in "how to teach a dummy" format so that it is wecloming/clear).

[Event "Janе" Horizon]

Here is my interpretation:

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services (source)

The ticket system is a way of tracking a help request.

The help desk differs from the Tech forum in that the help desk is your source of personalized help.

My usage of it is to give as much detail as possible on the issue I am having.
There are several useful drop-down boxes to help categorize the issue.

[dale "dalewj" ofj]

The question i give the Dr is ..  help desk for normal game bugs or the forum?

[schnick "schnack" schnuck]

i made a call via helpdesk yesterday afternoon and got a reply in the evening with a solution (i am stuck out of world inside town and they moved me). did not try to log in again to check but i am positive it's fixed, at least support is quick and active via such a ticket.

[AW "Dr.Butler" SSB Officer]

@ Everyone: Helpdesk is in test mode atm and we are still polishing it, so it works as we need for purposes it should serve.
When we finish, I'll post a new topic in News section about it with simple instructions. More modifications for this forum are still pending to be activated.

The question i give the Dr is ..  help desk for normal game bugs or the forum?

The "help desk" is to resolve personal issues with the game mostly.
If anything affects your avatar - post a new ticket. This includes a bugs on forum too.

When you post a new ticket, there is a drop-down menu where you need to select a category. At this moment it includes the following:

• In-world issues (game play)
• Bug/exploit report
• Abuse
• Technical
• Account
• Avatar
• Finance
• Forum issues

[Jarod "Brickwit" McBrickerton]

Can you give some examples of what bugs we should not use the Helpdesk area for? Would that include mob behavior, landscape problems, malfunctioning buildings, and similar issues?

[Event "Janе" Horizon]

I am a bit concerned about the item that says "Bug/exploit report".
If we log bugs through help desk - how are other players to know that they need to avoid a certain activity?
(e.g. the pet certificate market bug in Alpha where the pet did not get transferred to the buyer of the certificate)


Perhaps this was meant to say something like "exploit report", "bug related to player only"?

[Zwarka "Zwarky" Stonehenge]

If we log bugs through help desk - how are other players to know that they need to avoid a certain activity?
(e.g. the pet certificate market bug in Alpha where the pet did not get transferred to the buyer of the certificate)

Could simple do both ... create a Helpdesk
Ticket and if usefull additional do a Posting.

On common Bugs it's usefull not only for the
Players to know about, the Dev's will happy
for sure not get flooded the Helpdesk with
1005 nearly same Tickets.



Greetings - Zwarky