Is this a bug or am I missing something?

[Caliopus "Calio" Jones]

OK. I contributed and bought citizenship for AWD.  The NPC dialog said I would get some clothes (still only have my underwear and some odds and ends a kind player gave me), a better gun (the NE gun I have barely scratches the mobs), and a realty certificate.

I made it to Saransk and found the NPCs in the storage building who gave me the realty certificate and took my DNA, but I can't find any other NPC's outside or in the other buildings who I can talk to in order to get my other gifts.  Is this a bug that I need to report or is he/she/they just carefully hidden and I'm just not being careful enough in my search?

[AW "Dr.Butler" SSB Officer]

This is definitely a bug.
And it looks like you are the first person who got citizenship in Survival.

I've logged this issue and we will work on solving it (the stuff should be given when you get your citizenship).
For your avatar - we will give out all items by hand. Expect it to appear in your inventory somewhere tomorrow (we have to rebuild the list of items properly).

[Caliopus "Calio" Jones]

Thanks for the quick reply. I was beginning to feel stupid by not being able to find the NPC. Thanks also for logging it and saving me the trouble of trying to figure out how to submit a bug report, though I suppose I'll have to figure it out sooner or later.

[AW "Dr.Butler" SSB Officer]

Thanks for the quick reply. I was beginning to feel stupid by not being able to find the NPC. Thanks also for logging it and saving me the trouble of trying to figure out how to submit a bug report, though I suppose I'll have to figure it out sooner or later.

We are working on implementing a special "Customer Support" system directly into this forum. Hope this will be done before New Year.

[Jarod "Brickwit" McBrickerton]

I'm glad to hear that this will be fixed. I'm also glad to see the continued quick support by you and your team Dr. B! 8-)

@Calio, there are currently only three ways to report bugs:

• The first way is here on the forums in the Tech Forum section. I'm not sure that the devs have the time to look through all of the other sections as often as they do this one so it's best to start here if you think there is a bug.
• The second way is by sending an email to support@afterworld.ru with as many details as you can muster. This way tends to be used only for bugs where you need to include lots of data or the devs want have a longer conversation, but it's also the preferred way to report exploits.
• The third way is to send a PM to Dr. B or another member of the AWSSB (a.k.a. AW Team, a.k.a. developers). This is sometimes requested by the devs, but is less common.

PMs are the last resort since it only goes to the person/people you send it to. Emailing is better but other players don't know that it's been reported, so the forums are the best way for now. Let's hope that the new Customer Support system will be faster and more efficient and that there will be a way for known bugs to be automatically reported on the forums for the rest of us to know what bugs are known issues.

[Caliopus "Calio" Jones]

This is definitely a bug.
And it looks like you are the first person who got citizenship in Survival.

I've logged this issue and we will work on solving it (the stuff should be given when you get your citizenship).
For your avatar - we will give out all items by hand. Expect it to appear in your inventory somewhere tomorrow (we have to rebuild the list of items properly).

The items still aren't in my inventory and I'm hoping that's just due to a combination of holiday schedules, small team, and the need to rebuild the list of items.

[Cyriel "Cyriel" Smith]

Hi i have also just bought citizenship with awd and i also didnt got anything.

[Cyriel "Cyriel" Smith]

And how did you get to saransk ?

[Event "Janе" Horizon]

And how did you get to saransk ?

Take the south-east exit out of NU.(https://my.afterworld.deelogic.net/survival/index.php/topic,830.msg4360.html#msg4360)
Follow the road, avoid any red dots.
When the road branches - take the left branch.
When the road branches again - take the right branch - this leads into Saransk City.
If you get lost - head towards coordinates 51.2N,94.7E

[dale "dalewj" ofj]

Follow the road, avoid any red dots.

Most important thing he said.  Make sure you do it.

[Cyriel "Cyriel" Smith]

Im in Saransk now and got the thing for paying but i still dont have the gear.

[Event "Janе" Horizon]

Im in Saransk now and got the thing for paying but i still dont have the gear.

I suggest you put in a helpdesk call.

[Lazer "Lazz" Nero]

As i got it from reading the offer description u will not get the gear untill the 16/1-2013 if i not misstaken 
Here it is btw:
All donations will be summed up during this period and, on January 16th, 2013, we will give out presents, depending on the total donated amount per avatar:
PS:Ignore this post its not relevant to this thread as my friend so kindly pointed out to me